Purpose:

• To comply with the privacy legislation of the Province of Ontario
• To protect the privacy and confidentiality of new and existing clients alike
• To safeguard and properly store personal information in restrictive files 

Why the need to collect personal information:
When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:

• Enable us to acquire or renew an insurance policy for you (the client)
• Assist you and assess your ongoing needs for insurance
• Assess your need for other products, such as financial products
• Ensures your information is accurate and up-to-date
• Protects us both against error or fraud

What personal information is collected:
Personal information is information that identifies you as individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:

• Basic information such as your name, address, telephone/fax numbers, e-mail address, birth date and marital status
• Past insurance history
• Claims history
• Credit and past payments records
• Driver’s record
• Details about your property such as the value of your home and contents
• Details regarding any liens/mortgages against your residence and auto
• Medical information - any condition that may affect operation of a vehicle

Information obtained from:

• You
• Insurance companies
• Other insurance brokers or agents
• Credit organizations
• Motor vehicle and driver licensing authorities
• Financial institutions
• Medical professionals

Disclosure of personal information to:
For purposes defined above, we will need to share personal information with other organizations in order to properly serve your needs. These other parties commonly include:

• Insurance companies
• Other insurance brokers or agents
• Credit organizations
• Professionals working with us such as adjusters or lawyers
• Financial institutions – such as organization that holds your mortgage

How we protect your personal information:
In order to protect your personal information and right to privacy, we will:

• Not collect, use or disclose your personal information for any purpose other than those that we identify to you
• Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law
• Maintain your personal information in as accurate, complete and up-to-date a form as possible
• Safeguard your personal information to the best of our ability
• Respond to any request you may make to access or correct the personal information we hold about you
• Obtain the appropriate consent from you for the collection, use or disclosure of your personal information

CONSENT:
We may obtain your express consent or we may determine that consent has been implied by the circumstances.

• We might ask you for your express consent in writing, for example in a signed consent or application form
• We may ask for your express consent in person or over the phone
• We may determine that by seeking insurance through our organization, your consent has been implied for us to deal with your personal information in a reasonable manner
• Subject to certain legal exceptions in which we will not need to obtain your consent or explain the purposes for the collection, use or disclosure of your personal information. For example, this could apply when there is an emergency situation, or if it is necessary for your protection or ours

Contact Information and Resources:
We are committed to treating you with respect and courtesy, and to providing the highest level of service – please contact our office at the address below if you:

• Wish to access your personal information
• Wish to change your consent to the ways in which we may collect, use or disclose your personal information
• Have a complaint about our privacy policies, or the manner in which we’ve handled your personal information
• Have any other questions about your privacy policies, wish to obtain a copy or our Personal Information Policy & Procedure Handbook, or request additional information

Rozon Insurance Brokers Ltd
150 Military Road, P O Box 159
Lancaster, ON      K0C 1N0
(P) 613-347-7600
(F) 613-347-7593

Toll Free: 1-800-263-3186

We will respond to you promptly and do our utmost to resolve your concerns. To find out more about federal privacy laws, please contact the Office of the Privacy Commissioner at 1-800-282-1376 or visit their website at www.privcom.gc.ca